Refund policy

What do I do if I received goods damaged or broken in transit? 

Please contact us immediately on elevate@cheebaafrica.com to report any damaged or broken items in your delivery stating the oder number in your subject line

What if an item is missing from my order? 

Please contact us immediately on elevate@cheebaafrica.com to report any missing items in your delivery stating the order number in your subject line. We can then check with our picking and packing team if the item was missed in the process of getting your parcel ready. 

What do I do if I wish to return something I purchased? 

You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original unopened packaging and that are sealed. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Our policy is to deduct a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to it.

How will I be refunded for my return? 

Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days after receiving the product in above stated condition. The refund may take 7 - 10 workings days to reflect in your account depending on your bank.